You may be aware of changes to the “GP Contract” via national television and newspapers. This is changing the way that GP’s will work, ensuring patients will see the right clinician for their ailment. Over the next few weeks and months you will notice a change to the way the telephone is answered at the medical centre: the receptionist will ask what is wrong with you today and will “signpost” you to the appropriate clinician. This may be to the local pharmacy, your optician, a physiotherapist or to the Advanced Practice Nurse (known as the ANP) at the medical centre. Our ANP, Sister Morag Donaghy, has undergone advanced training in minor ailments, can treat a variety of illnesses and issue medication where necessary. This leaves the doctor time to see more complex cases in patients with ongoing or chronic diseases.
Our receptionists have also undergone Signposting training which was organised by the Health Board. They will ask you questions regarding your symptoms in order that they can “Signpost” you to the correct place.
We would appreciate your patience and understanding over the next few months while we bed this new system into the practice.
Thank you,
The Practice Manager
